Shipping policy

Last updated: August 7, 2026

Thank you for choosing ALL SET.

Below you'll find information about how we process and deliver orders during our MVP phase.

Shipping locations

We currently ship within the Netherlands only.

We plan to expand to additional countries in the future.

Order processing

Orders are typically processed within 3–5 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, processing times may be slightly longer. If we expect a significant delay, we'll do our best to keep you informed.

Shipping

Once your order has been dispatched, you'll receive a shipping confirmation email.

Where applicable, the shipping confirmation may also include tracking information.

Delivery times depend on the shipping carrier and destination and are provided as estimates only.

Shipping costs

Shipping costs are displayed during checkout before you complete your purchase.

Any applicable shipping charges are shown separately from product prices.

Incorrect shipping information

Please ensure your shipping address is accurate before completing your order.

If an order is returned to us because an incorrect shipping address was provided or because the parcel was not collected, we'll contact you to arrange reshipment.

Additional shipping charges may apply.

Damaged deliveries

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at support@allsetlive.com.

To help us resolve the issue quickly, please include:

your order number;
a description of the issue;
photographs of the product and packaging, where applicable.

Delayed or lost shipments

Although we work hard to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including shipping carrier delays, severe weather, customs processing or other unforeseen events.

If you believe your shipment has been lost, please contact us and we'll do our best to help investigate the shipment with the carrier, where applicable.