At ALL SET, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

If you're not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return eligibility

To be eligible for a return, your item must:

• be unused and in the same condition as received;
• be returned in its original packaging;
• include all accessories and contents originally supplied with the ALL SET Kit, where applicable.
• be accompanied by proof of purchase.

Safety and hygiene items

To protect the safety of all customers, sealed first aid, water treatment and other hygiene-related products must remain unopened.

We cannot accept returns of these items once their seals have been broken, unless they are defective upon arrival.

How to request a return

To start a return, sign in to your ALL SET customer account, open your order, and select "Request return."

If you checked out as a guest or experience any issues, please contact us at support@allsetlive.com.

Please include:

• your order number;
• the reason for your return;
• photos if the item is damaged or incorrect.

Once your request has been approved, we'll provide instructions on where to send your return.

Please do not send products back until your return request has been approved and you've received return instructions.

Return shipping

Customers are responsible for the cost of returning their order unless:

• the product arrived damaged;
• the wrong product was delivered; or
• the product is defective.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Damaged or incorrect orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, we recommend contacting us within 48 hours of delivery, so we can resolve the issue as quickly as possible.

Non-returnable items

The following items cannot be returned:

• products that have been used;
• opened or unsealed first aid or hygiene-related items;
• opened water purification products or other consumables;
• personalized or custom-made products (including personalized wallet cards or other customized materials);
• standalone digital products, including the ALL SET Alignment Protocol once access has been provided;
• gift cards.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible item and place a new order.

European Union cooling-off period

If your order is delivered within the European Union, you have the legal right to cancel your purchase within 14 days of receiving your order without giving a reason.

Returned items should be handled only as necessary to inspect them. If an item has been used beyond what is necessary to establish its nature, characteristics, or functioning, a reduction in the refund may apply in accordance with applicable law.

Refunds

Once we receive and inspect your returned item(s), we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If you haven't received your refund within 15 business days after approval, please contact us at:

support@allsetlive.com

Incorrect address or unclaimed parcels

If an order is returned to us because an incorrect shipping address was provided or the parcel was not collected, we'll contact you to arrange reshipment. Additional shipping charges may apply.